Privacy Policy

TELEAON AI SDN BHD (202501027023 - 1628435-V) is the operator of this website and Teleaon AI services. Our registered business address is BO1-A-09, Menara 2, KL Eco City, 3, Jalan Bangsar, 59200 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia.

This Privacy Policy applies to our public website, demo requests, contact forms, sales interactions, product trials, hosted AI agent services, support conversations, events, newsletters, documentation portals, and related business communications.

If you use Teleaon AI through an employer, customer organization, reseller, systems integrator, or enterprise agreement, additional contractual privacy and data processing terms may apply. Where those documents conflict with this website policy, the signed agreement controls for that customer deployment.

We may collect business contact details such as name, work email, phone number, company, job title, department, country, and communication preferences.

We may collect enquiry and relationship data such as demo requests, sales notes, procurement details, use-case requirements, requested integrations, support tickets, workshop participation, webinar registration, and account communications.

We may collect technical and usage data such as IP address, browser type, device identifiers, pages viewed, referring URLs, timestamps, product events, logs, diagnostics, error reports, authentication events, performance metrics, and security telemetry.

When you use AI agent features, we may process prompts, messages, chat history, audio, voice recordings, transcripts, uploaded files, images, document text, workflow instructions, tool outputs, integration metadata, and generated responses needed to deliver the requested service.

We use information to provide, operate, secure, maintain, and improve our website, AI services, demos, pilots, customer environments, integrations, support workflows, billing administration, and business communications.

We use information to respond to enquiries, qualify use cases, schedule meetings, prepare architecture recommendations, deliver demos, provide onboarding, troubleshoot issues, monitor service health, investigate incidents, and send service-related notices.

We may use technical data, telemetry, aggregated information, and de-identified information to improve reliability, security, model orchestration, latency, product analytics, user experience, capacity planning, abuse detection, and roadmap decisions.

We may use business contact and preference information to send relevant product updates, event invitations, research, implementation resources, and commercial communications where permitted by applicable law.

Customer content used by AI workflows is processed to generate responses, automate tasks, route requests, call tools, update connected systems, create transcripts, summarize interactions, support handoffs, and provide observability or audit records.

AI outputs may be generated using configured models, retrieval systems, memory layers, business rules, and customer-approved tools. Customers are responsible for deciding what data is connected, what actions an agent may perform, and when human approval is required.

Enterprise customers may configure data retention, access control, encryption options, environment boundaries, integration scopes, review workflows, redaction patterns, logging levels, and deployment requirements based on their operating model.

Unless a customer agreement states otherwise, Teleaon AI does not use customer content from enterprise deployments to train third-party foundation models. Some subprocessors may process inputs and outputs to provide hosted model, infrastructure, monitoring, or support services under applicable contractual safeguards.

Our website may use cookies, pixels, local storage, analytics tools, and similar technologies to keep the site working, measure performance, understand visitor behavior, remember preferences, improve content, and evaluate campaign effectiveness.

You can control cookies through your browser settings. Some features may not work correctly if certain cookies or storage technologies are disabled.

Where legally required, we will request consent before using non-essential cookies or similar technologies.

We may share information with trusted service providers that support hosting, cloud infrastructure, analytics, communications, CRM, payments, billing, security, authentication, AI processing, speech processing, monitoring, customer support, and professional services.

We may share information with customer-approved integrations, implementation partners, resellers, advisors, auditors, legal counsel, payment processors, and government or law enforcement bodies where required by law or necessary to protect rights, safety, and security.

We do not sell personal data. Where required, vendors are expected to process information under appropriate confidentiality, security, and data protection commitments.

Teleaon AI may process information in Malaysia and in other countries where we, our affiliates, infrastructure providers, or service providers operate.

Where applicable, we use contractual, technical, and organizational safeguards designed to protect information transferred across borders.

We use technical and organizational safeguards designed to protect information from unauthorized access, misuse, loss, alteration, and disclosure. Safeguards may include access controls, encryption, monitoring, segmentation, logging, secure development practices, incident response procedures, and vendor review.

No system is completely secure. Customers should configure access controls, user roles, agent permissions, integration scopes, and approval workflows appropriate to the sensitivity of their data and use case.

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent abuse, and support business operations. Retention periods may vary by data type, customer configuration, legal requirement, and contract.

Depending on applicable law, you may request access, correction, deletion, restriction, portability, objection, or withdrawal of consent for certain personal data processing.

You may unsubscribe from marketing communications using the unsubscribe link in our emails or by contacting us. Service, security, billing, and account communications may still be sent where necessary.

To submit a request, contact info@teleaon.ai with enough information for us to verify and respond to your request. If your data is controlled by an enterprise customer, we may refer your request to that customer.

Teleaon AI services are intended for business and enterprise use and are not directed to children.

We may update this Privacy Policy from time to time. The updated version will be posted on this website with a revised effective date.

For privacy questions, data protection requests, or security concerns, contact info@teleaon.ai.